Add licenses

When your team grows, add seats from the Mercurie dashboard — not from admin.google.com. Google's reseller system locks paid seat-count changes to the partner so the next invoice can be calculated correctly.

Add seats

1. Sign in to mercurie.ng and open the dashboard.
2. From the sidebar, open Subscriptions and click the Workspace subscription you want to expand.
3. On the subscription detail page, click Increase License (top right). This is the same button screenshotted in the Getting Started → Dashboard tour.
4. Enter the new total seat count (not the increment) — e.g. if you have 3 seats and want to add 2, enter 5. The form previews:
   • The pro-rated charge for the rest of the current billing period.
   • The new monthly/annual amount from the next renewal.
5. Choose the available payment option and confirm the order.
6. Click Confirm. The seats are provisioned in Google Admin within a minute and the corresponding invoice appears under Invoice History on the same page.

The new users can be created in admin.google.com as soon as the seats are live.

Removing seats

Seat reductions depend on the Google Workspace plan and commitment attached to your subscription. Open Support from the Mercurie dashboard if you want to reduce seats, and we will confirm the available options for your plan.

Common errors

"New license paid for but not reflecting on dashboard." If the Increase License flow returned a success page but the seat count hasn't updated within 5 minutes, refresh the subscription page once and check Invoice History for the new invoice line. If the invoice is there but the count is still old, open a support ticket — we re-sync the count from Google's admin systems manually in seconds.

"Inability to purchase additional licences." If clicking Increase License returns an error before the form even opens, the most common causes are:

• The subscription is currently suspended — see Reactivate a suspended subscription.
• The subscription is mid-transfer between resellers and Google has temporarily locked seat changes.
• A previous order timed out and is still pending. Refresh the page; if the error persists, open a support ticket. "Exceeded pooled storage limits after downgrade." Downgrading the plan tier (e.g. Business Standard → Business Starter) reduces total pooled storage. If your existing Drive/Gmail data exceeds the new pool, Google locks new uploads until you either:

1. Upgrade back to the higher tier, or
2. Delete enough data to fit under the new pool.

This is a Google enforcement, not a Mercurie one — we can't override the storage cap, but we can help you re-upgrade quickly without an extra commitment cycle if you need a workout window.

When to use Google Admin instead

For everything below the licence count — creating the actual user accounts that consume seats, assigning licences to specific users, adding a user to a group — open admin.google.com directly. Mercurie only controls the count of paid seats; the assignment is your super-admin's call inside Google Admin.